Course Methodology
This course relies on self-analysis questionnaires so participants can find out and apply their preferred
method of communicating with others. In addition, case studies, round table discussions as well as
role-plays will be used to make sure the contents of the course are clear and ready for implementation.
Course Objectives
By the end of the course, participants will be able to:
1- Apply the skills necessary to communicate in an effective manner.
2- Demonstrate their ability to communicate across cultures.
3- Employ techniques for listening actively and empathically.
4- Manage interpersonal conflict.
5- Handle feedback and criticism constructively.
Certification
GIPMD (Global Institute Projects Management & Development) certificate will be
issued on successful completion of the course
Curriculum
- 13 Sections
- 95 Lessons
- 4 Days
- Effective communication12
- 2.1Introduction to communication
- 2.2Communication levels and definitions
- 2.3Communication functions
- 2.4The 4 principles of interpersonal communication
- 2.5Elements of the communication process
- 2.6Communication delivery aspects
- 2.7Non verbal communication
- 2.8Building rapport
- 2.9Where can miscommunication occur?
- 2.10Barriers to effective communication
- 2.11Overcoming communication barriers
- 2.12The communication funnel
- Communication across cultures8
- How Communication Works7
- Face-to-Face Communication7
- Active listening9
- Telephone Communication5
- Written Communication7
- Questioning and Listening Skills7
- How to be an Effective Communicator10
- 10.1Your Level of Understanding
- 10.2Dismantling your Assumptions
- 10.3Prejudices
- 10.4Your Preconceptions: Stereotyping
- 10.5Your History & Experiences
- 10.6Asking for Feedback
- 10.7How to Find Out What Others Think About You
- 10.8Is your Self-Image Correct?
- 10.9Getting your Self-Image Right
- 10.10The Wheel of Communication
- Communication behavior and conflict management9
- 11.1Assertive, passive and aggressive behaviors
- 11.2Verbal and non-verbal components of communication behaviors
- 11.3Conflict management
- 11.4Types of conflicts
- 11.5Sources of conflicts
- 11.6Conflict management styles
- 11.7Essential conflict management skills
- 11.8Learning to say ‘no’
- 11.9Guidelines for applying ‘no’
- Overcoming Communication Problems6
- Getting Better Outcomes / Constructive feedback and criticism8
- Your Personal Action Plan0
Target audiences
- Employees
- Supervisors
- managers
- People seeking to improve their communication skills both on and off the job