Overview
ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate
many new ways of working, including Agile, Lean, DevOps, and other innovative approaches.
In this course, you will learn the core aspects of the ITIL Framework and how to use it to improve
the quality of services you deliver to your customers.
You will learn:
– The ITIL Service Management System
– The Service Value Chain
– Continual Improvement best practices
– Key Guiding Principles
– Governance Requirements
– Key ITIL Practices, including
o Incident Management
o Service Request Fulfillment
o Service Level Management
o Service Desk
o Change Control
o Continual Improvement
o And many more
Follow on courses:
ITIL 4 Foundation is the gateway to implementing best practices for IT. In the 2nd half of 2019 a
number of job-aligned ITIL Certifications will be introduced, including
ITIL Specialist credentials
– High Velocity IT
– Drive Stakeholder Value
– Create, Deliver, and Support
– Digital and IT Strategy
And ITIL Strategist – Direct, Plan, and Improve
Leading to the new ITIL Managing Professional and Strategic Leader credentials
Certification
GIPMD (Global Institute Projects Management & Development) certificate will be
issued on successful completion of the course
