Why Choose this Training Course?
This training course enables you to implement or upgrade measurement systems in your department or organization. The training course links activity with strategy through success factors and performance measures. The training course clarifies the differences and connections between critical success factors (CSFs), key results indicators (KRIs), and key performance indicators (KPIs) explaining how each should be used and how to pick the vital few measures from the many indicators that most organizations use.
You will discover a powerful method for implementing a successful performance measurement
system, exploring a range of proven performance measures, and use Excel to develop useful
Dashboard and Scorecard worksheets.
This training course will feature:
1- Integrating performance measures in strategic and operational management systems
2- How to link Strategy to Operational Activities
3- How to develop and use performance and result indicators
4- Understanding success factors
5- Methods for developing and implementing a Performance Measurement System
6- Provision of a practical resource kit for implementing performance measurements
What are the Goals?
By the end of this training course, participants will be able to:
1-Realize the benefits of utilizing an effective Performance Measurement System
2- Understand the concept of Strategy and Strategy Execution
3- Deploy a successful methodology for developing and implementing performance metrics
4- Address the human factors of implementing a performance measurement system
5- Design and develop Dashboards and Scorecards in Excel
6- Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs
Who is this Training Course for?
This training course is suitable to a wide range of professionals but will greatly benefit:
1-All personnel involved in developing and implementing Performance Measures
2- Advisors, planners, and others developing Scorecards and Dashboards
3- Functional, Line and Operational Managers
4- Process Improvement/Quality managers
5- Project / PMO Managers
Certification
Program participants who successfully complete the course are issued a certificate of Completion from
Global institute of Projects Management & Development – GIPMD
Curriculum
- 5 Sections
- 29 Lessons
- 5 Days
- Day One: Understanding the Current Situation and the Need for Change6
- 2.1What is Performance Measurements and Management
- 2.2The need for performance measurement
- 2.3Current methods of measurement and common failings
- 2.4Characteristics of good measures
- 2.5Defining Strategy and how to translate it into action and Execution
- 2.6Barriers and Success Factors related to Strategy Execution
- Day Two: Driving the Mission statement/aims into the Organization through Success Factors6
- Day Three: Planning to Implement Performance Measurement5
- 4.1Foundation for Successful Management – The Best Practice Model
- 4.2How to develop and Standardize Performance Metrics
- 4.3Examples of Specific Performance Metrics – Customer Perspective
- 4.4The 6 phase model for implementing a successful Performance Measurement System
- 4.5Implementation Phase 1: Gaining management commitment and selecting a winning team
- Day Four: Developing and Implementing Success Factors and Performance Measurements7
- 5.1Identifying and managing human factors in performance measurement
- 5.2Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
- 5.3Examples of Specific Performance Metrics – Process Perspective
- 5.4Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps
- 5.5Implementation Phase 4: Performance Contracts Framework
- 5.6Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
- 5.7Examples of Specific Performance Metrics – Learning and Growth Perspective
- Day Five: Full Day Workshop on the Design and Development of Scorecards and Dashboards using “EXCEL”5
