Course Description
While everyone seems to recognize “high quality” when they see it, most organizations still struggle to incorporate quality-supportive processes and tools into their project planning. While this seminar, updated to reflect the 5th edition Guide to the Project Management Body of Knowledge (PMBOK Guide), defines and discusses the three classic project quality processes – Quality Planning, Quality Assurance, and Quality Control – it also focuses on how to incorporate “quality” thinking into project processes most organizations are already using. Seminar attendees will review important concepts associated with the modern quality movement and in
particular examine the link between customer expectations, project scope, and project quality. Using a case study project, attendees will also participate in multiple interactive exercises to clearly define customer expectations, write quality-supportive requirements, design quality audits to promote continuous process improvement, select the right quality control tools for the right project, and finally build a Quality Management Plan that traces requirements, metrics, quality tools, and project scope all together to produce outputs that are what the customer wanted – not just what they asked for
Objectives
At the end of this seminar, each participant will be able to:
1- Define “quality” and key quality concepts and terms
2- Know the evolution of quality-related thinking and how it pertains to modern projects
3- Differentiate between customer expectations, standards, and requirements
4- Write quality-supportive requirements statements
5- Design a quality audit to promote project, product, and process improvement
6- Know basic quality-related statistical terms and concepts
7- Identify the Seven Basic Tools of Quality
8- Select quality control tools appropriate for different project types
9- Create a Quality Management Plan that links customer expectations, project scope, product
requirements, and success metrics
What You’ll Learn
1- Apply systems thinking when planning quality into your project
2- Develop or improve quality programs at your workplace based on modern quality theories and
approaches
3- Determine quality assurance activities for your project and how to measure them
4- Prioritize requirements to better meet customer needs and ensure quality
5- Relationship between risk and quality
6- Develop a quality management plan for your project
7- Determine the impact of quality assurance activities on the critical path
8- Select the appropriate quality assurance and quality control tools for your project
9- Plan and perform a quality audit for your project
Topics
1- Introduction
2- Quality’s Foundations
3- Quality Planning for Customer Satisfaction-
4- Quality Assurance Tools
5- Quality Control Concepts and Tools
6- Putting it All Together: Building a Quality Management Plan
Certification
Program participants who successfully complete the course are issued a certificate of Completion from Global institute of Projects Management & Development – GIPMD
