Privacy Policy
1. Introduction
The Global Institute of Project Management and Development (GIPMD) is committed to protecting your personal information. We also want to maintain the trust and confidence of every one of our members and stakeholders, as well as each visitor who uses the GIPMD website.
Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.
Aside from helping us deliver membership services and events, the information you share with us means you’ll receive a more personalized and rewarding experience e.g. information about GIPMD, offers, resources and information that may interest you.
2. How We Collect Your Personal Information
Generally, we collect your information when you decide to interact with us. This could include taking out membership, registering for a course or event or booking a branch meeting online, by phone or in person or if you sign up to receive emails and newsletters from us. We also look at how our members use our website, so that we can offer the best possible experience whether you’re contacting us or just trying to find out more about the Institute.
2.1 We collect information in a number of ways which are listed below:
Join as a member
Register for a training course, event, webinar or branch meeting
Buy merchandise or publications
Use the GIPMD website or our app to find out more about our services.
2.3. Contact us by post, e.g. application forms for membership.
2.4 Visit our website: we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information please see our Cookie Policy. When you visit www.gipmd.org GIPMD’s web server automatically records your public internet protocol (‘IP’) address and generates a log file.
3. The Types of Information We Collect
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this may limit the level of personalisation we offer, eg you may not receive information about an event or training course that would be of interest.
The type of information we collect depends on where and when it is gathered:
3.1 Information we obtain directly from you:
When you create an account with us, to either apply for membership, register to attend an event or course or book a branch meeting either online, by post or phone we need to collect information from you in order to provide the service you are requesting.
We may collect:
Prefix and name
Gender
Email address
Date of Birth
Membership number
Contact phone number(s)
Country of residence
Delivery address(s)
Billing address
Job title
Company name
Sector in which you work
If you are a student, we may also collect:
Name of college/university
Area of college/university
Course name
Course faculty
Course level
Course end date
When you visit our website, we may collect the following information:
Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or another internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.
3.2 Information we obtain independently from you:
Your information may be shared with us by independent organizations, for example training venues that GIPMD has worked with. These independent organizations will only do so when it is required to complete a contract and/or when you have given your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process and safeguard your data.
3.2.1 Third Party Organizations
We may combine information you have given to us with this additional information available from external sources. This will only be done when you give permission to the relevant third-party organizations to share the data they hold on you, or if the data is already publicly available.
3.2.2 Social Media
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.
3.2.3 Information Available Publicly
We may include information found in places such as Companies House and information that has been published in articles/ newspapers.
4. Why We Collect Your Personal Information and How We Use It
The information we hold on you will be used in a number of ways, including to provide a service you have requested, to offer you a personalised experience and understand our membership needs better, to inform you of training courses and events or updates as part of our member services, if you have requested to be kept updated, or if we need to obtain or provide additional information, such as changes to an event or course you are attending.
Specifically, we use the information we collect in the following ways:
To carry out our business and to provide a service or carry out a contract with you.
To provide membership benefits.
Process payments. Please note that GIPMD does not store any Credit Card or other payment information once the transaction has been completed.
Provide the best possible customer services and to help us with internal administration.
Contact you with important information relating to your course booking or purchase, such as confirming your order, reminding you of an upcoming course you’ve booked for or letting you know about changes that may affect your visit.
Send you updates via email about what’s on, offers and news or about supporting us.
Email you about a specific topic you’ve requested to hear more on such as general membership, our events and training or other news.
Where we have justifiable reason (including legal obligations and legitimate interest).
Learn about your interests and preferences so that we can contact you with information that is relevant to you.
For classifying our memberships into groups or segments, using membership and course booking and publicly available information. These segments help us to understand our membership better and ensure we’re sending relevant messages to each group.
Measure and understand how our membership respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.
Undertake consumer research: we may contact you to ask you to participate in consumer research either via an online or telephone survey or in person. You are under no obligation to participate in research and, should you provide any further information, GIPMD will inform you how any further information will be used.
Analyze and continually improve the services we offer including our training output, our website and our other products.
To help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.
To keep our database accurate and relevant.
Detect and reduce fraud and credit risk.
We use a number of different third party service providers to aid us in our membership mailings, membership renewals and the provision of membership services. We may also provide your information to official registers such as OSHCR. In addition to general use of the internet we also make use of company, director and shareholder information from publicly available, officially registered information providers.
5. How We Handle Your Information and Other Organisations
GIPMD will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent. We will ask for your consent to share personal information with like-minded organisations whose courses you may have attended through GIPMD or in collaboration with us at another venue.
We may share your details with:
Service providers who work on behalf of GIPMD for the performance of any contract we enter into with them or you, for example payment processing, printers and mailing houses, marketing agencies, database services, website hosting or email delivery service.
Named third party organisations if you ticked the relevant opt-in box when you signed up for membership or courses. In these instances, we may supply your personal information to that specific organisation only.
Other organisations such as sites of learning if you choose to take part in such activities that need administration by third parties and you choose to opt in for contact from those organisations.
Where required to do so or when requested by the police or a regulatory or government authority investigating illegal activities.
Third party database support providers particularly for the membership database and Gift Aid declarations.
GIPMD is not responsible for the privacy notices and practices of other websites even if accessed using links from www.gipmd.org and recommends that you check the policy of each website you visit and contact its owner or Data Protection Officer if you have any concerns or questions.
Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.
Some of our service providers may have access to your data in order to perform services on our behalf – eg newsletters or payment processing. We make sure anyone who provides a service for GIPMD enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.
6. How We Protect Your Data
GIPMD is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use.
We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose. For further information about how long we will keep your data, please contact the Data Protection Officer using the contact details outlined in this notice.
If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) in order to suppress your details from such a mailing, to ensure we adhere with such requests.